About The Role
Organizer Success is the lifeblood of POSH. The Success Team at POSH is highly versatile, spending most of its time communicating with our ecosystem of event industry stakeholders to understand their needs and drive their growth on POSH.
We're now hiring a Success Manager to join our growing team in person at our SoHo office. You will guide new organizers through their first event, interface with existing users to gather & synthesize product feedback, and create robust automation and workflows to help organizers scale their communities beyond their wildest dreams.
What You'll Learn & Achieve
- Organizer Engagement: Create ongoing relationships with existing organizers, manage a large tech-touch-driven book of business worldwide, and work cross-functionally with sales and support partners to ensure the strong adoption of POSH.
- Feedback Synthesis: Collaborate with POSH’s product team to translate user feedback into actionable product improvements and feature requests.
- Process Optimization: Develop and optimize internal processes and workflows to enhance efficiency and effectiveness within the team.
- Strategic Advisory: Proactively intervene with data-driven advice to organizers for expanding their audience and maximizing their events' impact, helping them grow their communities as they go.
We've achieved more than teams 10x our size in a tenth of the time — and there's so much more to come.
Skills and Experience You’ll Need
- You have 2+ years of experience in an Account Manager or Customer Success role at a startup.
- You have a background in live events, hospitality, or the music industry.
- You are interested in working in a hands-on, dynamic startup environment.
- You can identify problems and develop solutions without fear of giving feedback.
- You have a strong ability to think and communicate in metrics and KPIs.
- You can communicate with customers on a human level - directly, clearly, and personably.
- You have expertise with Slack, Notion, Airtable, GDrive, Linear, and Zapier.
Nice to Haves
- You have a background in live events technology as an organizer or an employee.
- You have experienced scaling a community of creators.
- You have expertise with Customer Success automation tools like Vitally.
- You have built Customer Success playbooks or processes.
- You are curious about data and insights and have used Mixpanel before.
- You have been a first or early hire at a fast-growing start-up before.
- You have got strong technical chops.
Compensation
- Salary: $80,000-$90,000
- Competitive Equity Package
- Benefits:
- Health & Dental Insurance
- Equinox Membership
- Unlimited PTO
- Team Events, Dinners, & Offsites, Free Event Tickets to Dope Shows
- New Macbook
- Daily Uber Eats Credit
Relocation - This job is strictly in-person. Relocation bonuses are available for out-of-state candidates.